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Title |
Program
Highlights |
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"Humor For Life"
Popeye and Popsicles or POP Goes the Weasel!
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What is a sense of humor and why do we need to be reminded to use it?
What are the physical, mental, emotional and job-oriented benefits of
humor?
What are some practical ways to add humor to our lives?
more ...
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"The Garbage Truck
Comes On Tuesday And Friday"
Neutralizing Negatives
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Definition of a negative
Six things we can do to neutralize negatives
more ...
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"Normal Is Gone And It Won't Be Back"
Coping With and Embracing Change
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Trends of change in the workplace
Embracing change enthusiastically
Refuting the "I quit" mentality
Motivational strategies
more ...
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"You Said WHAT %$*!#@@
?"
Communicating Effectively: Listening and Speaking, In That Order
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Five major barriers to effective listening
How to listen for motives and feelings, not just information
Five powerful phrases that motivate people
Importance of body language and tone of voice
Methods that avoid "no" as a response
more ...
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"It's Been A Pleasure Doing Business
With You"
Customer Service Redefined
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What do we already know about customers?
How do we perfect the customer "moments of contact?"
What are the 7 systems needed for service?
How can we think like a customer?
more ...
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"Blow A Bubble, Not A Gasket"
A workshop in stress management
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Learn basic stress "factoids"
Identify 10 personal qualities that control stress
Explore 10 stress management techniques that you can use today
more ...
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"When Your Blood Starts Boiling, Don't
Let It Cook Your Goose?"
A workshop in conflict resolution and anger management
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Conflict can be good and bad
How do an argument and a conflict differ?
Conditions that produce interpersonal conflicts
Explore the "10 Commandments" of conflict resolution
more ...
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"A New Day Or Just Another One?"
Shaping Tomorrow with the Plans Made Today
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Why is having a dream so important?
How do dreams translate into goals?
What are the 7 steps to goal-setting?
What are 10 anti-procrastination techniques I can use?
more ...
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"Effective Public Speaking: Even If
Your Knees Are Knocking" |
Content: Identifying audience needs ... speaking from personal experience
... keeping it simple
Organization: Catching the attention ... developing the basic "three"
... ending with a bang
Delivery: Conquering stage fright ... speaking to be heard ... gesturing
with ease
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"Teamwork: United We Stand, Divided
We Need Excedrine" |
What are the leading causes of team failure?
What should the ideal workplace be like?
What is the glue that binds teams together?
What does your Personality Inventory reveal about you?
more ...
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"To Boldly Go Where No Man Has Ever
Gone Before?"
Leadership in the Year 2000 and Beyond
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Problems leaders will face: coping with change, negative attitudes
Tools leaders must use: listening skills, the motivating power of praise,
humor skills
Qualities leaders will need: vision, decision-making skills, people
power, building and directing teams, motivation skills
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"Kudzu or Kudos?"
The Motivating Power of Praise
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Research and statistics about praise
Guidelines for using praise
Ideas for incorporating praise
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"Three Cheers for Us"
Building Self-Esteem in Ourselves and Others
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What is self-esteem?
Why is good self-esteem important?
What causes poor self-esteem?
What can we do to develop good self-esteem in ourselves and others? |
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